Customer Satisfaction

Customer Service: How One Employee Delivered Holiday Cheer

Categories: Brand Feedback, Customer loyalty, Customer Satisfaction, customer service, Marketing, Perspective

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We get a lot of fan feedback at Justellus – suggestions to improve experiences, accolades for a job well done,  comments about poor experiences, product innovation or process recommendations, and much more. One interesting holiday season story came in recently … Continued

Customer Care or Customer Care Less

Categories: Brand Feedback, Customer loyalty, Customer Satisfaction, customer service, Marketing, Observations, Perspective

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The Most Wonderful Time of the year is upon us. We have one month to make everyone on our holiday gift list happy. The chaos has officially begun. Black Friday, Small Business Saturday, Sell Everything Sunday, Cyber Monday, Totally Ridiculous Tuesday -  gimmicks galore for … Continued

Black Sabbath Live: Gathered In Their Masses – A Small Business / Big Box Store Dilemma #ShopSmall

Categories: Brand Comparison, Brand Feedback, Communication, Customer loyalty, Customer Satisfaction, customer service, Fortune 5000 Company, Market Research, Observations, Perspective

Today I went to Newbury Comics here in Boston to pick up Black Sabbath Live: Gathered In Their Masses (Music Blu-ray). I walked in and found one DVD waiting for me. I asked the store manager if he had any on … Continued

Digital Generation: Will Service Ever be the Same?

Categories: Brand Feedback, Customer Satisfaction, customer service, Fortune 5000 Company, Marketing, Observations

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As more and more generations are born “digital”, what will that mean for how b2c and b2b brands handle customer service, listen to customer feedback, and collaborate with customers to resolve an issue? In boardrooms, executive teams are trying to … Continued