Categories: Customer loyalty, Customer Satisfaction, Social Media
Ever have one of those great and unexpected customer satisfaction moments? When it happened, you were so surprised that you immediately wanted to write a blog post about it? Last night, an employee at McDonald’s did the simplest thing, a … Continued
Categories: Customer loyalty, Customer Satisfaction, customer service, Observations
How would you define a “Customer Service Representative?” The definition Answers.com gives is: an employee responsible for maintaining goodwill between a business organization and its customers by answering questions, solving problems, and providing advice or assistance in utilizing the goods … Continued
Categories: Brand Feedback, Customer loyalty, Customer Satisfaction, customer service, Social Media
Guest post from a fan of Justellus who asked to remain anonymous. Recently I purchased a Whirley Pop Popper and popcorn at Bed Bath and Beyond after having been at a friend’s house who had one. The popcorn was great and my kids … Continued
Categories: Brand Feedback, Customer Satisfaction, customer service, Observations, Perspective
Are you responsible for serving food to customers at a restaurant, perhaps a bakery, or grocery store? Have you ever thought about what your customers are thinking while in line, or walking the aisles of your store, or waiting to … Continued
Categories: Brand Feedback, Customer loyalty, Customer Satisfaction, Observations
The most enjoyable and rewarding thing for us to do is make payments from our budget. I am serious. On Justellus donation days as we call them, we make donations to each of the 5 great charities our members and … Continued
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