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Customer Satisfaction

  • Your First Impression: Don’t Mess It Up

    If you are like me, when you walk into a store or visit a web site, you always wonder...

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  • Customer Service: How One Employee Delivered Holiday Cheer

    We get a lot of fan feedback at Justellus – suggestions to improve experiences, accolades for a job well...

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  • Customer Care or Customer Care Less

    The Most Wonderful Time of the year is upon us. We have one month to make everyone on our...

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  • Black Sabbath Live: Gathered In Their Masses – A Small Business / Big Box Store Dilemma #ShopSmall

    Today I went to Newbury Comics here in Boston to pick up Black Sabbath Live: Gathered In Their Masses (Music...

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  • Digital Generation: Will Service Ever be the Same?

    As more and more generations are born “digital”, what will that mean for how b2c and b2b brands handle...

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