Brand Feedback

Massachusetts Healthcare System: Room For Improvement

Categories: Brand Feedback, Customer Intelligence, Market Research, Marketing, Observations, Perspective

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During the holidays, I took some time off to decompress, rest, and enjoy time with friends and family.  While I was finishing up holiday cards and wishing friends and family a safe, healthy, and rewarding 2014, the phone rang. It … Continued

Customer Service: How One Employee Delivered Holiday Cheer

Categories: Brand Feedback, Customer loyalty, Customer Satisfaction, customer service, Marketing, Perspective

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We get a lot of fan feedback at Justellus – suggestions to improve experiences, accolades for a job well done,  comments about poor experiences, product innovation or process recommendations, and much more. One interesting holiday season story came in recently … Continued

Customer Care or Customer Care Less

Categories: Brand Feedback, Customer loyalty, Customer Satisfaction, customer service, Marketing, Observations, Perspective

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The Most Wonderful Time of the year is upon us. We have one month to make everyone on our holiday gift list happy. The chaos has officially begun. Black Friday, Small Business Saturday, Sell Everything Sunday, Cyber Monday, Totally Ridiculous Tuesday -  gimmicks galore for … Continued