Friends link: Microsoft-Office-Professional-Plus-2010-ダウンロード版 Microsoft-Office-Professional-Plus-2010-タブレット Microsoft-Office-Professional-Plus-2010-のキーコード Microsoft-Office-Professional-Plus-2010-のコード office-professional-plus-2010-アップグレード office-professional-plus-2010-ダウンロード版 office-professional-plus-2010-タブレット office-professional-plus-2010-のキーコード office-professional-plus-2010-のコード office-professional-plus-2013-のコード Office-Professional-Plus-2013-アップグレード
A Great Customer Satisfaction Story | Justellus, Inc.

A Great Customer Satisfaction Story

Last week, I enjoyed a trip down memory lane with a former coworker.  It is one of my all time favorite stories about a team of people who worked unselfishly to drive customer satisfaction and demonstrates the power of going the extra mile for a customer.

Early in my career, I worked for a large conference and trade show company.  We were helping launch a brand new startup company at one of our largest trade shows at the Moscone Center in San Francisco.

The Moscone Center in San Francisco

The Moscone Center after dark, a great photo courtesy of Jeff Jones from March 2011

They invested a large chunk of their annual budget to generate buzz, excitement, and sales leads.    When I was doing a walkthrough with my main contact, her jaw hit the floor.  There was a big problem.  All the signs, banners, collateral – everything had their name listed incorrectly!   While our team had proofed all the collateral, a member of our team looked up their name on their web site and thought they caught a mistake.  However, when they changed it with good intentions, they essentially changed it to another company as their web sites and names were nearly identical.   What a nightmare!

Our team immediately reacted.  We went to their headquarters and met with their CEO.  He was upset but understanding.  We said we would fix it.  He said there is no way we could as the event was less than 48 hours away.  We took the challenge and our team worked night and day to modify the signage, fix everything we could, and design thousands of bright tent cards to insert into the top of the 50 plus page show guides.  Then, the night before the event, our team including the executives, hand glued thousands of these inserts one by one into the show guides.   What happened next is a success story I will never forget.

The show opened and they were the talk of the event.  Their booth was packed.  Their launch party was so well attended that people were spilling out the doors.  Their team was thrilled about the end result and our commitment to delight our customers.   And then, when another customer saw what we had done, they signed a contract to secure that opportunity for future events that year for $35,000.

When I stopped by their launch party, their CEO ran up to me and said that he would never forget what our team did for them.  He never expected a company would put as much effort into helping his team to be as successful as we did and for that he was forever grateful.  He then gave me a big hug as I headed off to a red-eye flight home absolutely exhausted knowing that I owed a lot of great team members drinks for their extraordinary efforts.

The end result of going above and beyond was not only a successful event for his team, but a significant revenue opportunity for our company.   Ten plus years later, both companies were acquired, but the story remains a memorable one after all these years.   And, there is no better way to end a story than to have a happy ending.   Wouldn’t you agree?

NS0-101 VCAD510 3001 3107 070-178 070-342 070-415 070-416 070-460 070-667 070-684 101-01 1D0-610 1Z0-027 1Z0-058 1Z0-117 1Z0-474 1Z0-507 1Z0-511 1Z0-516 1Z0-521 1Z0-804 1Z0-805 1Z1-060 200-120 Certification 350-050 500-201 642-997 700-038 70-415 70-492 70-496 77-885 C_HANAIMP131 C_TFIN52_65 C_THR12_65 C_TSCM62_65 C2050-723 C2090-612 C2160-669 C2180-273 C2180-400 C4040-332 C4060-156 C4090-451 CCA-410 CLO-001 CPCM CSM-001 CSSGB FCBA FCNSA.v5 HP0-Y43 OA0-002 P2080-034 P2090-032 HP2-E59 PEGACSSA_v6.2 1Z0-061 220-801 640-911 70-680 C_TSCM52_66 ICBB 070-331 312-50v8 820-421 MB7-701 070-414 070-489 070-687 1Z0-062 350-029 070-247 070-467 1Z0-485 640-864 70-465 70-687 74-325 74-343 98-372 C2180-278 C4040-221 C4040-225 300-207 70-467 70-485 70-489 PRINCE2 Practitioner SK0-003 VCP5-DCV 000-571 050-720 070-685 074-338 1Y0-400 200-101 299-01 4A0-101 70-332 70-689 820-422 98-365 98-367 AX0-100 C_TBIT44_731 C2010-571 C2020-180 C2020-612 C2040-407 C2090-610 C2180-317 C4040-109 C4040-123 C2040-407 C2090-610 C2180-317 C4040-109 C4040-123 C4040-129 GSEC MB6-872 MB7-700 OG0-091 070-413 070-459 070-496 1Z0-052 1Z0-053 1Z0-517 1Z0-803 640-461 640-722 642-832 648-375 74-344 74-409 A00-212 C_BOSUP_90 C2020-011 C2170-008 C4030-670 C4090-959 CCD-410 CV0-001 E20-390 E20-591 HP2-Z27 MB3-700 NS0-101 VCAD510 3001 3107 070-178 070-342 070-415 070-416 070-460 070-667 070-684 101-01 1D0-610 1Z0-027 1Z0-058 1Z0-117 1Z0-474 1Z0-507 1Z0-511 1Z0-516 1Z0-521 1Z0-804 1Z0-805 1Z1-060 200-120 Certification 350-050 500-201 642-997 700-038 70-415 70-492 70-496 77-885 CCD-410 CV0-001 E20-390 E20-591 HP2-Z27 MB3-700 NS0-101 VCAD510 3001 3107 070-178 070-342 070-415 070-416 070-460 070-667 070-684 101-01 1D0-610 1Z0-027 1Z0-058 1Z0-117 1Z0-474 1Z0-507 1Z0-511 1Z0-516 1Z0-521 1Z0-804 1Z0-805 1Z1-060 200-120 Certification 350-050 500-201 642-997 700-038 70-415 70-492 70-496 77-885 C_HANAIMP131 C_TFIN52_65 C_THR12_65 C_TSCM62_65 C2050-723 C2090-612 C2160-669 C2180-273 C2180-400 C4040-332 C4060-156 C4090-451 CCA-410 CLO-001 CPCM CSM-001 CSSGB FCBA FCNSA.v5 HP0-Y43 OA0-002 P2080-034 P2090-032
Friends link: m70-301 70-483 70-410 C4090-452 70-417 70-461 c_hanatec131 C_HANATEC131 70-462 FCNSA-v5 e10-001 200-120 646-206 070-488 70-486 OG0-092 70-466 070-410 ICBB 70-342 OG0-091 70-410 vcp550 70-462 dev-501 70-460 070-346 700-505 70-410 070-243 70-463 MB2-701 icbb
Friends link:
chrome-hearts-sunglasses  chrome-hearts-sunglasses-1  chrome-hearts-sunglasses-2  chrome-hearts-sunglasses-3  chrome-hearts-sunglasses-4  chrome-hearts-sunglasses-5  chrome-hearts-sunglasses-6